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Try a different USB port on the computer.Disconnect the USB cable from both the DUO-CAPTURE EX's and the computer and then reconnect both. The computer's device recognition may have failed.Check the USB 3.0 specifications of your computer to determine if there is complete support for USB backwards compatibility. Be sure that you are connecting to a USB 2.0 port on your computer or a USB 3.0 port with backwards compatibility.Close down all open software and windows so that the desktop is the only item visible on the screen.If other system monitoring software such as anti-virus or anti-trojan programs are installed on the computer, you must temporarily turn them off until you’ve finished installing the driver.IMPORTANT: Close system monitoring/anti-virus software before installing.When installing, you must log on as a user with administrative privileges on your computer.In this case, contact the internet service provider for assistance. If the video freezes or doesn't play, there may be a connection issue with your internet service provider. One way to test this is to open a browser and try to watch a video online (e.g.

Be sure that the computer has a stable internet connection.If this needs to be changed, close down all software, turn off the DUO-CAPTURE EX, change the switch to 44.1 or 48 and then power DUO-CAPTURE EX back on. When the DUO-CAPTURE EX is set to TAB, the driver modes are ignored and the interface is setup to be connected to a tablet (i.e.